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How to fix "Stuck on Loading Screen"

If you are not seeing the Meta Ads pop-up when connecting your ad account, please review the troubleshooting steps below.

A common issue when connecting Meta Ads is that the login popup does not appear, leaving you stuck on a loading screen.

Below are a few troubleshooting steps that can help the Meta Ads login page appear successfully:

  • Disable any pop-up blockers in your browser

  • Check whether the pop-up opened in another tab or behind your current browser window

  • Try opening Cymbal in an Incognito or Private Browsing window and reconnecting your Meta account

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