> For the complete documentation index, see [llms.txt](https://docs.cymbal.co/help/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.cymbal.co/help/ads/troubleshooting/stuck-on-loading-screen.md).

# Stuck on Loading Screen

A common issue when connecting Meta Ads is that the login popup does not appear, leaving you stuck on a loading screen.

Below are a few troubleshooting steps that can help the Meta Ads login page appear successfully:

<figure><img src="/files/dpbCLH88glB5BGN9u4Vx" alt=""><figcaption></figcaption></figure>

* Disable any pop-up blockers in your browser
* Check whether the pop-up opened in another tab or behind your current browser window
* Try opening Cymbal in an Incognito or Private Browsing window and reconnecting your Meta account