> For the complete documentation index, see [llms.txt](https://docs.cymbal.co/help/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.cymbal.co/help/contacts/suppressing-contacts.md).

# Suppressing Contacts

This page shows you how to suppress contacts who aren't engaging in order to reduce your bill

Suppress contacts who aren't engaging to lower your monthly bill without deleting any customer data. Suppressed contacts don't count as billable subscribers.

## How to suppress contacts

{% stepper %}
{% step %}
Go to the **Audience** → [Contacts](https://manager.cymbal.co/contacts) tab.
{% endstep %}

{% step %}
Use filters to select the contacts you want to suppress. For example, filter for contacts with a 1-star email rating.
{% endstep %}

{% step %}
Select **Manage suppression**.
{% endstep %}

{% step %}
Choose the channel to suppress: **Email**, **Text message**, or both. Then select **Update status for X contacts**.
{% endstep %}

{% step %}
Select **Suppress** to confirm.
{% endstep %}
{% endstepper %}

## How a suppressed contact becomes unsuppressed

If a suppressed contact buys a ticket and opts in, they're automatically unsuppressed and start receiving your marketing again. You can also [unsuppress contacts manually](https://docs.cymbal.co/help/contacts/suppressing-contacts/how-to-unsuppress-contacts).

## Related

* [Auto Supressing Contacts](https://docs.cymbal.co/help/contacts/suppressing-contacts/auto-supressing-contacts)
* [How to Unsuppress Contacts](https://docs.cymbal.co/help/contacts/suppressing-contacts/how-to-unsuppress-contacts)
* [Contact Rating System](https://docs.cymbal.co/help/contacts/contact-rating-system)