Uploading unsubscribed contacts

This page shows you how to upload unsubscribed contacts to ensure compliance

When first onboarding to Cymbal from another provider, we highly recommend uploading a list of your existing unsubscribed contacts to ensure compliance with CAN-SPAM and TCPA requirements.

Steps to Upload Unsubscribed Contacts

1. Go to Audience tab

2. Click Add contacts (top right)

1. Select Upload CSV

1. Upload your file by either:

• Clicking Choose a file, or

• Dragging and dropping your file onto the screen

1. Unsubscribe everyone – marks all as unsubscribed.

1. Map your CSV fields to Cymbal attributes:

• Left column = your CSV column names.

• Middle = assign each to the correct Cymbal field (e.g., email, phone, first name, last name).

• Right column = preview of your CSV data for accuracy. Click Continue.

1. Cymbal will process your CSV (this may take a few minutes). Your audience size will update once complete.