> For the complete documentation index, see [llms.txt](https://docs.cymbal.co/help/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.cymbal.co/help/email/email-automations/abandon-cart-automation.md).

# Abandon Cart Automation

This automation triggers when a potential customer leaves tickets in their carts and exists the checkout process

**Disclaimer:** The abandoned cart automation is currently only available for Tixr, Eventim, Vivenu, Jampack, and Paylogic clients.

If you would like an abandoned cart automation, please contact your ticketing provider to request setup, or reach out to us at <https://cymbal.co/help>

## How to set up an abandon cart automation:

1. Go to the [Email](https://manager.cymbal.co/email) tab
2. Find the **Automations** section to get started

<figure><img src="https://3106879467-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FoQT7U7QQ2l3wKMDKfZ0M%2Fuploads%2FHaZ7cWDoSsfasiTLKWEL%2FScreenshot%202026-01-27%20122956.jpg?alt=media&amp;token=e34f509a-0029-4a79-b4ae-2863109ad09a" alt=""><figcaption></figcaption></figure>

3. Select the "Abandon Cart" Automation

<figure><img src="https://3106879467-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FoQT7U7QQ2l3wKMDKfZ0M%2Fuploads%2F8eNm8iGu6bCVAUkHe2Cu%2FScreenshot%202026-01-27%20144704.jpg?alt=media&amp;token=234c8b97-e629-4249-b342-f677a021ea52" alt=""><figcaption></figcaption></figure>

4. In the editor you are able to adjust the **style** of the email

<figure><img src="https://3106879467-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FoQT7U7QQ2l3wKMDKfZ0M%2Fuploads%2F9ywS1vqDCfFJgMs4YqyI%2FScreenshot%202026-01-27%20144356.jpg?alt=media&amp;token=1917ae9c-273f-481b-a33b-0e0ee70af276" alt=""><figcaption></figcaption></figure>

5. When you are ready select **"Turn on"** in the top right
6. Your email automation is now live.