Uploading orders

Before uploading, make sure your CSV file is formatted correctly. (You can still map columns later even if they aren’t formatted exactly.)

Example CSV Format

Supported Time Formats

• 12-hour, non-padded, meridiem, with seconds precision (EX: 3:04:05 PM)

• 24-hour with seconds precision (EX: 15:04:05)

Upload Steps

1. From the Home tab, select the event you want to upload orders for

   
2. Click Orders in the left panel

   
3. Click Upload (top right)

   
4. Upload your CSV file. (See the example above for formatting.)

   
5. Map columns to the correct Cymbal fields

   
6. Review the confirmation modal and respond to any additional questions

   
7. Click Upload to complete.

Managing Past Uploads

To review or delete past uploads:

1. Click Upload again

   
2. Select Manage past upload

   
3. Here you can view all past uploaded CSVs and delete any if needed