Uploading orders

Before uploading, make sure your CSV file is formatted correctly. (You can still map columns later even if they aren’t formatted exactly.)

Example CSV Format

Email Address
Last Name
First Name
Phone
Order Date and Time
Ticket Type
Zip/Postal Code
Qty Tickets
Total Ticket Price
Total Face Value
Order ID
Subscribed to Email
Subscribed to SMS

Brenden

Rice

9492327899

1/5/2024 22:00:00

General Admission

123456

3

200

190

1234567

TRUE

TRUE

Upload Steps

  1. From the Home tab, select the event you want to upload orders for.

  2. Click Orders in the left panel.

  3. Click Upload (top right).

  4. Upload your CSV file. (See the example above for formatting.)

  5. Map columns to the correct Cymbal fields.

  6. Review the confirmation modal and respond to any additional questions.

  7. Click Upload to complete.


Managing Past Uploads

To review or delete past uploads:

  1. Click Upload again.

  2. Select Manage past upload.

  3. Here you can view all past uploaded CSVs and delete any if needed.

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