> For the complete documentation index, see [llms.txt](https://docs.cymbal.co/help/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.cymbal.co/help/events/uploading-orders.md).

# Uploading Orders

This page shows how to manually upload orders to your events and the correct format to do so

Only Owner can upload orders. See [Owner vs Limited roles](https://docs.cymbal.co/help/account-settings/owner-vs-limited-roles) if you don't see the **Orders** option.

## Format your CSV

You can map columns during the upload, so your headers don't have to match exactly. These are the columns Cymbal recognizes:

| Email Address       | Last Name | First Name | Phone      | Order Date and Time | Ticket Type       | Zip/Postal Code | Qty Tickets | Total Ticket Price | Total Face Value | Order ID | Subscribed to Email | Subscribed to SMS |
| ------------------- | --------- | ---------- | ---------- | ------------------- | ----------------- | --------------- | ----------- | ------------------ | ---------------- | -------- | ------------------- | ----------------- |
| <brenden@cymbal.co> | Brenden   | Rice       | 9492327899 | 1/5/2024 22:00:00   | General Admission | 123456          | 3           | 200                | 190              | 1234567  | TRUE                | TRUE              |

{% file src="/files/KNTxSAX2Mg9oOgu69Qce" %}

Order times can use either format:

* 12-hour with seconds and AM/PM, for example 3:04:05 PM
* 24-hour with seconds, for example 15:04:05

## How to upload orders

{% stepper %}
{% step %}
From the [Home tab](https://manager.cymbal.co/home), select the event you want to add orders to.
{% endstep %}

{% step %}
Select **Orders** in the left panel.
{% endstep %}

{% step %}
Select **Upload** in the top right.
{% endstep %}

{% step %}
Choose your CSV file.
{% endstep %}

{% step %}
Map each column in your file to the matching Cymbal field.
{% endstep %}

{% step %}
Review the confirmation window and answer any questions it asks.
{% endstep %}

{% step %}
Select **Upload** to finish.
{% endstep %}
{% endstepper %}

## How to review or delete a past upload

{% stepper %}
{% step %}
On the event's **Orders** page, select **Upload**.
{% endstep %}

{% step %}
Select **Manage past upload**.
{% endstep %}

{% step %}
Find the CSV in the list of past uploads and delete it if you need to.
{% endstep %}
{% endstepper %}

## Related

* [How are Events Synced with my Ticketer?](https://docs.cymbal.co/help/events/how-are-events-synced-with-my-ticketer)
* [Adding External Events](https://docs.cymbal.co/help/events/adding-external-events)
* [Owner vs Limited roles](https://docs.cymbal.co/help/account-settings/owner-vs-limited-roles)