# Cymbal Help Docs

## Cymbal Help Docs

- [Setting up Cymbal](https://docs.cymbal.co/help/setting-up-cymbal.md)
- [Connect a ticketing provider](https://docs.cymbal.co/help/setting-up-cymbal/connect-a-ticketing-provider.md): Cymbal integrates directly with your ticketing provider
- [24tix](https://docs.cymbal.co/help/setting-up-cymbal/connect-a-ticketing-provider/24tix.md): Connect Cymbal to 24tix
- [DICE](https://docs.cymbal.co/help/setting-up-cymbal/connect-a-ticketing-provider/dice.md): Connect Cymbal to Dice
- [Easol](https://docs.cymbal.co/help/setting-up-cymbal/connect-a-ticketing-provider/easol.md): Connect Cymbal to Easol
- [Etix](https://docs.cymbal.co/help/setting-up-cymbal/connect-a-ticketing-provider/etix.md): Connect Cymbal to Etix
- [Eventbrite](https://docs.cymbal.co/help/setting-up-cymbal/connect-a-ticketing-provider/eventbrite.md): Connect Cymbal to Eventbrite
- [Eventim](https://docs.cymbal.co/help/setting-up-cymbal/connect-a-ticketing-provider/seetickets-global.md): Connect Cymbal to Eventim
- [Eventim US](https://docs.cymbal.co/help/setting-up-cymbal/connect-a-ticketing-provider/seetickets.md): Connect Cymbal to Eventim US
- [Eventim Abandoned Cart Automation](https://docs.cymbal.co/help/setting-up-cymbal/connect-a-ticketing-provider/seetickets/eventim-abandoned-cart-automation.md): This page shows you how to enable the abandoned cart automation for Eventim clients
- [Event Live](https://docs.cymbal.co/help/setting-up-cymbal/connect-a-ticketing-provider/event-live.md): Connect Cymbal to Event Live
- [Freshtix](https://docs.cymbal.co/help/setting-up-cymbal/connect-a-ticketing-provider/freshtix.md)
- [Hold My Ticket](https://docs.cymbal.co/help/setting-up-cymbal/connect-a-ticketing-provider/hold-my-ticket.md)
- [Jampack](https://docs.cymbal.co/help/setting-up-cymbal/connect-a-ticketing-provider/jampack.md): Connect Cymbal to Jampack
- [Humanitix](https://docs.cymbal.co/help/setting-up-cymbal/connect-a-ticketing-provider/humanitix.md)
- [Opendate](https://docs.cymbal.co/help/setting-up-cymbal/connect-a-ticketing-provider/opendate.md): Connect Cymbal to Opendate, and how confirm/cancel classifications sync as draft and canceled events.
- [Paylogic](https://docs.cymbal.co/help/setting-up-cymbal/connect-a-ticketing-provider/paylogic.md): Connect Cymbal to Paylogic
- [Posh](https://docs.cymbal.co/help/setting-up-cymbal/connect-a-ticketing-provider/posh.md): Connect Cymbal to Posh
- [Prekindle](https://docs.cymbal.co/help/setting-up-cymbal/connect-a-ticketing-provider/prekindle.md): Connect Cymbal to Prekindle
- [Resident Advisor](https://docs.cymbal.co/help/setting-up-cymbal/connect-a-ticketing-provider/resident-advisor.md): Connect Cymbal to Resident Advisor
- [Shotgun](https://docs.cymbal.co/help/setting-up-cymbal/connect-a-ticketing-provider/shotgun.md): Connect Cymbal to Shotgun
- [Showclix](https://docs.cymbal.co/help/setting-up-cymbal/connect-a-ticketing-provider/showclix.md): Connect Cymbal to Showclix
- [Speakeasy](https://docs.cymbal.co/help/setting-up-cymbal/connect-a-ticketing-provider/speakeasy.md): Connect Cymbal to Speakeasy
- [SquadUP](https://docs.cymbal.co/help/setting-up-cymbal/connect-a-ticketing-provider/squadup.md): Connect Cymbal to SquadUp
- [Tickeri](https://docs.cymbal.co/help/setting-up-cymbal/connect-a-ticketing-provider/tickeri.md)
- [Ticketmaster](https://docs.cymbal.co/help/setting-up-cymbal/connect-a-ticketing-provider/ticketmaster.md): Connect Cymbal to Ticketmaster
- [Ticket Tailor](https://docs.cymbal.co/help/setting-up-cymbal/connect-a-ticketing-provider/ticket-tailor.md): Connect Cymbal to Ticket Tailor
- [Ticketsauce](https://docs.cymbal.co/help/setting-up-cymbal/connect-a-ticketing-provider/ticketsauce.md): Connect Cymbal to Ticketsauce
- [Ticketweb](https://docs.cymbal.co/help/setting-up-cymbal/connect-a-ticketing-provider/ticketweb.md): Connect Cymbal to Ticketweb
- [Tixr](https://docs.cymbal.co/help/setting-up-cymbal/connect-a-ticketing-provider/tixr.md): Connect Cymbal to Tixr
- [Tixr Abandoned Cart Automation](https://docs.cymbal.co/help/setting-up-cymbal/connect-a-ticketing-provider/tixr/tixr-abandoned-cart-automation.md): This page shows you how to enable the abandoned cart automation for Eventim clients
- [Universe](https://docs.cymbal.co/help/setting-up-cymbal/connect-a-ticketing-provider/universe.md): Connect Cymbal to Universe
- [VenuePilot](https://docs.cymbal.co/help/setting-up-cymbal/connect-a-ticketing-provider/venuepilot.md): Connect Cymbal to VenuePulot
- [Vivenu](https://docs.cymbal.co/help/setting-up-cymbal/connect-a-ticketing-provider/vivenu.md): Connect Cymbal to Vivenu
- [Other](https://docs.cymbal.co/help/setting-up-cymbal/connect-a-ticketing-provider/other.md): Connect Cymbal to your ticketing provider
- [Domain Setup (DNS)](https://docs.cymbal.co/help/setting-up-cymbal/domain-setup-dns.md)
- [Adding DNS Records](https://docs.cymbal.co/help/setting-up-cymbal/domain-setup-dns/adding-dns-records.md): This page will show you how to connect your email, domain, and link shortener in Cymbal
- [Custom Link Shortener](https://docs.cymbal.co/help/setting-up-cymbal/domain-setup-dns/custom-link-shortener.md): This page shows you how to setup a custom link shortener and the benefits of doing so
- [Email Setup](https://docs.cymbal.co/help/setting-up-cymbal/email-setup.md)
- [Setting up a Custom Email Address](https://docs.cymbal.co/help/setting-up-cymbal/email-setup/setting-up-a-custom-email-address.md): This page will show you how to setup a custom email address
- [Custom Email Warmup](https://docs.cymbal.co/help/setting-up-cymbal/email-setup/custom-email-warmup.md): This page will show you how to warmup your email to ensure high deliverability and open rates
- [SMS Setup](https://docs.cymbal.co/help/setting-up-cymbal/sms-setup.md): Set up texting in Cymbal: request your marketing phone number, connect a custom domain, and add the DNS records for your text subscription form.
- [Phone Number Registration](https://docs.cymbal.co/help/setting-up-cymbal/sms-setup/phone-number-registration.md): Request your marketing phone number in Cymbal: register a new number or port a US number you already use.
- [Ads Setup](https://docs.cymbal.co/help/setting-up-cymbal/ads-setup.md)
- [Connecting Meta Ads](https://docs.cymbal.co/help/setting-up-cymbal/ads-setup/connecting-meta-ads.md): This page shows you how to connect your Meta Ads account to Cymbal
- [Meta Ads Syncing](https://docs.cymbal.co/help/setting-up-cymbal/ads-setup/meta-ads-syncing.md)
- [Adding Meta Pixel](https://docs.cymbal.co/help/setting-up-cymbal/ads-setup/adding-meta-pixel.md): This page shows you how to set up your Meta pixel for each ticketer
- [Cymbal Setup Checklist](https://docs.cymbal.co/help/setting-up-cymbal/first-week-onboarding-checklist.md): A first-week checklist to connect your ticketer, finish DNS and messaging setup, and send your first campaign.
- [Account Settings](https://docs.cymbal.co/help/account-settings.md)
- [Adjusting Timezone and Time Format](https://docs.cymbal.co/help/account-settings/adjusting-timezone-and-time-format.md): This page shows you how to adjust your timezone and time format for an organization.
- [Owner vs Limited roles](https://docs.cymbal.co/help/account-settings/owner-vs-limited-roles.md): What Owner and Limited members can access in Manager, especially Settings, billing, and ticketing data.
- [Contacts](https://docs.cymbal.co/help/contacts.md)
- [Contact Rating System](https://docs.cymbal.co/help/contacts/contact-rating-system.md): This page describes our contact rating system and how we value each star rating
- [Uploading Contacts](https://docs.cymbal.co/help/contacts/uploading-contacts.md): This page shows you how to upload contacts into Cymbal to increase your audience
- [Uploading Unsubscribed Contacts](https://docs.cymbal.co/help/contacts/uploading-unsubscribed-contacts.md): This page shows you how to upload unsubscribed contacts to ensure compliance
- [Suppressing Contacts](https://docs.cymbal.co/help/contacts/suppressing-contacts.md): This page shows you how to suppress contacts who aren't engaging in order to reduce your bill
- [How to Unsuppress Contacts](https://docs.cymbal.co/help/contacts/suppressing-contacts/how-to-unsuppress-contacts.md): This page will show you how to unsupress contacts manually
- [Auto Supressing Contacts](https://docs.cymbal.co/help/contacts/suppressing-contacts/auto-supressing-contacts.md): This page shows you how to  Auto Suppress contacts and the benefits of doing so
- [How to Search for Specific Contacts](https://docs.cymbal.co/help/contacts/how-to-search-for-specific-contacts.md): This page shows you how to find specific contacts in Cymbal
- [Events](https://docs.cymbal.co/help/events.md)
- [How are Events Synced with my Ticketer?](https://docs.cymbal.co/help/events/how-are-events-synced-with-my-ticketer.md): How Cymbal pulls events from your ticketer, how often sync runs around showtime, and how to refresh right away.
- [Adding External Events](https://docs.cymbal.co/help/events/adding-external-events.md): This page talks about adding external events to your Cymbal account
- [Uploading Orders](https://docs.cymbal.co/help/events/uploading-orders.md): This page shows how to manually upload orders to your events and the correct format to do so
- [Email](https://docs.cymbal.co/help/email.md)
- [How to Create an Email Template](https://docs.cymbal.co/help/email/how-to-create-an-email-template.md): This page shows you how to design a new email template in Cymbal
- [How to Import HTML Designs](https://docs.cymbal.co/help/email/how-to-import-html-designs.md): How to import HTML designs into the Cymbal email editor (Premium only).
- [How to Add a Countdown Clock](https://docs.cymbal.co/help/email/how-to-add-a-countdown-clock.md): This page shows you how to add a countdown clock to your email campaigns.
- [Email Best Practices](https://docs.cymbal.co/help/email/email-best-practices.md): This page will show you email best best practices to help improve open rates and conversions
- [How Revenue Attribution works for Email](https://docs.cymbal.co/help/email/how-revenue-attribution-works-for-email.md): This page describes how Cymbal calculates revenue attribution for email
- [Email Automations](https://docs.cymbal.co/help/email/email-automations.md): This page will go through how to setup preset and custom email automations
- [Abandon Cart Automation](https://docs.cymbal.co/help/email/email-automations/abandon-cart-automation.md): This automation triggers when a potential customer leaves tickets in their carts and exists the checkout process
- [High Intent email automation](https://docs.cymbal.co/help/email/email-automations/high-intent-email-automation.md): Turn on the default High Intent email automation, or recreate it if it was deleted.
- [Webhook automations](https://docs.cymbal.co/help/email/email-automations/webhook-automations.md): Send an email or text to one person whenever another app or system calls your automation's webhook URL.
- [Troubleshooting](https://docs.cymbal.co/help/email/troubleshooting.md)
- [Total contacts have decreased](https://docs.cymbal.co/help/email/troubleshooting/total-contacts-have-decreased.md): If you are seeing less contacts in your email recipients than you were used to seeing, please review the troubleshooting steps below
- [Cancel an Automation Send](https://docs.cymbal.co/help/email/troubleshooting/cancel-an-automation-send.md): If you'd like to cancel an automation before it sends out, please review the troubleshooting steps below
- [How to Pause an Email Campaign](https://docs.cymbal.co/help/email/troubleshooting/how-to-pause-an-email-campaign.md): This page shows you to pause an email campaign before it sends to all the recipients.
- [Text](https://docs.cymbal.co/help/text.md)
- [Inbox (two-way SMS)](https://docs.cymbal.co/help/text/inbox-two-way-sms.md): Use Inbox to read and reply to fan SMS messages in Manager when your org has a phone number.
- [SMS Best Practices](https://docs.cymbal.co/help/text/sms-best-practices.md)
- [Welcome SMS](https://docs.cymbal.co/help/text/sms-best-practices/welcome-sms.md): Enable and edit the automatic Welcome SMS new subscribers receive when they opt in to text.
- [How to Launch an Effective SMS Campaign](https://docs.cymbal.co/help/text/sms-best-practices/how-to-launch-an-effective-sms-campaign.md)
- [Why Include your Sender ID](https://docs.cymbal.co/help/text/sms-best-practices/why-include-your-sender-id.md): This page describes why including your sender ID is key for SMS blasts
- [Why Include "Reply STOP to opt-out"](https://docs.cymbal.co/help/text/sms-best-practices/why-include-reply-stop-to-opt-out.md): This page describes why including opt out langauge is key for SMS blasts
- [Text Automations](https://docs.cymbal.co/help/text/text-automations.md): This page talks about how to setup Text automations and best practices
- [Text Keyword Automations](https://docs.cymbal.co/help/text/text-automations/text-keyword-automations.md): This page shows you how to use the keyword automation function for SMS
- [Keyword Autofill](https://docs.cymbal.co/help/text/text-automations/text-keyword-automations/keyword-autofill.md): This page shows you how to setup a QR code so that people can scan it and it will autofill their messages with the desired keyword
- [Text Settings](https://docs.cymbal.co/help/text/text-settings.md)
- [Text usage metrics](https://docs.cymbal.co/help/text/text-settings/sms-usage-metrics.md): Review daily SMS and MMS segment usage and cost in Settings → Text, and download a CSV.
- [Reply Forwarding](https://docs.cymbal.co/help/text/text-settings/reply-forwarding.md): This page will show you how to setup reply forwarding in Cymbal
- [Carrier rate limiting on Text campaigns](https://docs.cymbal.co/help/text/text-settings/carrier-rate-limiting-on-text-campaigns.md): This page describes why carrier rate limiting happens and how to reduce it
- [Text balance](https://docs.cymbal.co/help/text/text-settings/text-balance.md): View your prepaid text balance, add balance, and turn on auto recharge in Settings → Text.
- [How Revenue Attribution works for Text](https://docs.cymbal.co/help/text/text-settings/how-revenue-attribution-works-for-text.md): This page describes how Cymbal calculates revenue attribution for Text
- [Text business hours](https://docs.cymbal.co/help/text/text-settings/text-business-hours.md)
- [Troubleshooting](https://docs.cymbal.co/help/text/troubleshooting.md)
- [Total contacts have decreased](https://docs.cymbal.co/help/text/troubleshooting/total-contacts-have-decreased.md): If you are seeing less contacts in your text recipients than you were used to seeing, please review the troubleshooting steps below
- [Cancel an Automation Send](https://docs.cymbal.co/help/text/troubleshooting/cancel-an-automation-send.md): If you'd like to cancel an automation before it sends out, please review the troubleshooting steps below
- [Ads](https://docs.cymbal.co/help/ads.md)
- [Creating Meta ads campaign](https://docs.cymbal.co/help/ads/creating-meta-ads-campaign.md): This page shows you how to create a Meta Ads campaign in Cymbal
- [Ticket Sales vs Awareness](https://docs.cymbal.co/help/ads/creating-meta-ads-campaign/ticket-sales-vs-awareness.md): When creating an ad campaign in Cymbal you are given an option between
- [Carousel Ads](https://docs.cymbal.co/help/ads/creating-meta-ads-campaign/carousel-ads.md): This page shows you how to create carousel ads and when to use them
- [How to run Ads as the Artist (Dark Ads)](https://docs.cymbal.co/help/ads/creating-meta-ads-campaign/how-to-run-ads-as-the-artist-dark-ads.md): This page shows you how to run dark ads from Cymbals ads platform
- [Adjusting Creatives and Placements](https://docs.cymbal.co/help/ads/creating-meta-ads-campaign/adjusting-creatives-and-placements.md): This page shows you how to adjust the creatives across different placements in Cymbal
- [Lookalike Audiences](https://docs.cymbal.co/help/ads/lookalike-audiences.md): This page shows what lookalike audiences are and their impact to your campaigns
- [Sync tags to Meta custom audiences](https://docs.cymbal.co/help/ads/sync-tags-to-meta-audiences.md): Sync a Cymbal tag or list to a Meta custom audience for ads targeting (Premium).
- [Troubleshooting](https://docs.cymbal.co/help/ads/troubleshooting.md)
- [Stuck on Loading Screen](https://docs.cymbal.co/help/ads/troubleshooting/stuck-on-loading-screen.md): If you are not seeing the Meta Ads pop-up when connecting your ad account, please review the troubleshooting steps below.
- [Missing Facebook & Instagram pages](https://docs.cymbal.co/help/ads/troubleshooting/missing-facebook-and-instagram-pages.md): If you would like to run an ad under a different Facebook page or Instagram account but are not seeing it in Cymbal, please review the troubleshooting steps below.
- [Your Business Has Access to No Ad Accounts](https://docs.cymbal.co/help/ads/troubleshooting/your-business-has-access-to-no-ad-accounts.md)
- [Your Meta Ad Account Has Disconnected](https://docs.cymbal.co/help/ads/troubleshooting/your-meta-ad-account-has-disconnected.md)
- [Missing Conversion Pixel](https://docs.cymbal.co/help/ads/troubleshooting/missing-conversion-pixel.md): This page shows you how to set up your Meta Pixel in Cymbal to track conversions, attributed revenue, and ticket sales.
- [Social](https://docs.cymbal.co/help/social.md): Social features in Cymbal, including Instagram DM keyword automations.
- [Instagram DM keyword automations](https://docs.cymbal.co/help/social/instagram-dm-keyword-automations.md): Set up Instagram keyword automations from the Social tab, so fans who comment or DM a keyword get an automated Instagram DM reply.
- [Fix the Instagram direct messages disabled error](https://docs.cymbal.co/help/social/fix-the-instagram-direct-messages-disabled-error.md): Fix "The Instagram account owner has disabled access to Instagram direct messages" by turning on Allow access to messages in the Instagram app.
- [Segmentation](https://docs.cymbal.co/help/segmentation.md)
- [Tags](https://docs.cymbal.co/help/segmentation/tags.md)
- [Adding New Tags](https://docs.cymbal.co/help/segmentation/tags/adding-new-tags.md): This page shows you how to add new tags and better segment your audience
- [Adding Tags to Events](https://docs.cymbal.co/help/segmentation/tags/adding-tags-to-events.md)
- [Event Auto Tagging](https://docs.cymbal.co/help/segmentation/tags/event-auto-tagging.md): This page shows you how to auto tag events in order to increase ease of use and segmentation
- [Merging Tags](https://docs.cymbal.co/help/segmentation/tags/merging-tags.md): This page shows you how to remove tags and add contacts from one tag to another.
- [Audiences](https://docs.cymbal.co/help/segmentation/audiences.md): This page goes over how to create audiences and how audiences can be used for effective marketing
- [How to use the targeting modal](https://docs.cymbal.co/help/segmentation/how-to-use-the-targeting-modal.md): This page goes over how to use the targeting modal for better segmentation capabilities
- [Genres](https://docs.cymbal.co/help/segmentation/genres.md): This page shows all of our currently available genres you can use for segmentation
- [Attributes](https://docs.cymbal.co/help/segmentation/attributes.md): This page describes how to tag contacts with unique identifiers to use for transactional, promotional, or marketing purposes.
- [How to Filter by Form Submissions](https://docs.cymbal.co/help/segmentation/how-to-filter-by-form-submissions.md): This page shows you how to segment your audience by who submitted a form, or target all your pre-sale signups
- [Landing Pages and Forms](https://docs.cymbal.co/help/landing-pages-and-forms.md)
- [Building a Page](https://docs.cymbal.co/help/landing-pages-and-forms/building-a-page.md): This page shows you how to build, design, and launch a page in Cymbal
- [Building a Form](https://docs.cymbal.co/help/landing-pages-and-forms/building-a-form.md): This page shows you how to build, design, and launch a form in Cymbal
- [Run a Presale](https://docs.cymbal.co/help/landing-pages-and-forms/run-a-presale.md): Create a presale signup page, schedule when the code is available, and publish it for fans.
- [Launch a Drop](https://docs.cymbal.co/help/landing-pages-and-forms/launch-a-drop.md): This page shows you how to build and launch drops in Cymbal
- [Editing Form Compliance Text](https://docs.cymbal.co/help/landing-pages-and-forms/editing-form-compliance-text.md): This page shows you how to edit the compliance text at the base of a Cymbal form
- [Embedded subscribe form](https://docs.cymbal.co/help/landing-pages-and-forms/embedded-subscribe-form.md): Cymbal makes it easy to create and embed a custom subscribe form on your website — perfect for collecting emails, phone numbers, and growing your audience directly from your site.
- [Adding/Removing Meta Pixel from Forms](https://docs.cymbal.co/help/landing-pages-and-forms/adding-removing-meta-pixel-from-forms.md): This page shows you how to add or remove meta ad pixels from pages & forms in Cymbal
- [Create short links from Pages](https://docs.cymbal.co/help/landing-pages-and-forms/create-short-links.md): Create a short link from the Pages & Forms hub, and how that differs from a custom link shortener domain.
- [Pricing](https://docs.cymbal.co/help/pricing.md)
- [Starter & Premium pricing](https://docs.cymbal.co/help/pricing/starter-and-premium-pricing.md): How Starter and Premium are priced, Starter caps, and how to lower your bill.
- [SMS pricing](https://docs.cymbal.co/help/pricing/sms-pricing.md): This page describes how Cymbal prices SMS
- [Ads Pricing](https://docs.cymbal.co/help/pricing/ads-pricing.md): This page describes how Cymbal prices the Ads product
- [Support](https://docs.cymbal.co/help/support.md): How to get help on Starter vs Premium, including response expectations.
- [Privacy](https://docs.cymbal.co/help/privacy.md): This page describes how Cymbal uses and protects your data
- [Partners API](https://docs.cymbal.co/help/partners.md): Cymbal provides multiple REST API endpoints for uploading an organization's events, orders, and contacts, and for listing landing pages.
- [MCP](https://docs.cymbal.co/help/mcp.md): Connect AI assistants to Cymbal with the Model Context Protocol (MCP) so they can draft campaigns, pages, automations, and more on your behalf.
- [Why Cymbal?](https://docs.cymbal.co/help/why-cymbal.md): This page explains why Cymbal is the best CRM, and marketing automation platform for live events