# Cymbal Help Docs

## Cymbal Help Docs

- [Account Settings](https://docs.cymbal.co/help/account-settings.md)
- [Adding Users](https://docs.cymbal.co/help/account-settings/adding-users.md): This page shows you how to add team members or agencies to your Cymbal account
- [Setting up Cymbal](https://docs.cymbal.co/help/setting-up-cymbal.md)
- [Connect a ticketing provider](https://docs.cymbal.co/help/setting-up-cymbal/connect-a-ticketing-provider.md): Cymbal integrates directly with your ticketing provider
- [24tix](https://docs.cymbal.co/help/setting-up-cymbal/connect-a-ticketing-provider/24tix.md): Connect Cymbal to 24tix
- [DICE](https://docs.cymbal.co/help/setting-up-cymbal/connect-a-ticketing-provider/dice.md): Connect Cymbal to Dice
- [Easol](https://docs.cymbal.co/help/setting-up-cymbal/connect-a-ticketing-provider/easol.md): Connect Cymbal to Easol
- [Etix](https://docs.cymbal.co/help/setting-up-cymbal/connect-a-ticketing-provider/etix.md): Connect Cymbal to Etix
- [Eventbrite](https://docs.cymbal.co/help/setting-up-cymbal/connect-a-ticketing-provider/eventbrite.md): Connect Cymbal to Eventbrite
- [Eventim](https://docs.cymbal.co/help/setting-up-cymbal/connect-a-ticketing-provider/seetickets-global.md): Connect Cymbal to Eventim
- [Eventim US](https://docs.cymbal.co/help/setting-up-cymbal/connect-a-ticketing-provider/seetickets.md): Connect Cymbal to Eventim US
- [Freshtix](https://docs.cymbal.co/help/setting-up-cymbal/connect-a-ticketing-provider/freshtix.md)
- [Hold My Ticket](https://docs.cymbal.co/help/setting-up-cymbal/connect-a-ticketing-provider/hold-my-ticket.md)
- [Jampack](https://docs.cymbal.co/help/setting-up-cymbal/connect-a-ticketing-provider/jampack.md): Connect Cymbal to Jampack
- [Humanitix](https://docs.cymbal.co/help/setting-up-cymbal/connect-a-ticketing-provider/humanitix.md)
- [Opendate](https://docs.cymbal.co/help/setting-up-cymbal/connect-a-ticketing-provider/opendate.md): Connect Cymbal to Opendate
- [Paylogic](https://docs.cymbal.co/help/setting-up-cymbal/connect-a-ticketing-provider/paylogic.md): Connect Cymbal to Paylogic
- [Posh](https://docs.cymbal.co/help/setting-up-cymbal/connect-a-ticketing-provider/posh.md): Connect Cymbal to Posh
- [Prekindle](https://docs.cymbal.co/help/setting-up-cymbal/connect-a-ticketing-provider/prekindle.md): Connect Cymbal to Prekindle
- [Resident Advisor](https://docs.cymbal.co/help/setting-up-cymbal/connect-a-ticketing-provider/resident-advisor.md): Connect Cymbal to Resident Advisor
- [Shotgun](https://docs.cymbal.co/help/setting-up-cymbal/connect-a-ticketing-provider/shotgun.md): Connect Cymbal to Shotgun
- [Showclix](https://docs.cymbal.co/help/setting-up-cymbal/connect-a-ticketing-provider/showclix.md): Connect Cymbal to Showclix
- [Speakeasy](https://docs.cymbal.co/help/setting-up-cymbal/connect-a-ticketing-provider/speakeasy.md): Connect Cymbal to Speakeasy
- [SquadUP](https://docs.cymbal.co/help/setting-up-cymbal/connect-a-ticketing-provider/squadup.md): Connect Cymbal to SquadUp
- [Tickeri](https://docs.cymbal.co/help/setting-up-cymbal/connect-a-ticketing-provider/tickeri.md)
- [Ticketsauce](https://docs.cymbal.co/help/setting-up-cymbal/connect-a-ticketing-provider/ticketsauce.md): Connect Cymbal to Ticketsauce
- [Ticketweb](https://docs.cymbal.co/help/setting-up-cymbal/connect-a-ticketing-provider/ticketweb.md): Connect Cymbal to Ticketweb
- [Tixr](https://docs.cymbal.co/help/setting-up-cymbal/connect-a-ticketing-provider/tixr.md): Connect Cymbal to Tixr
- [Universe](https://docs.cymbal.co/help/setting-up-cymbal/connect-a-ticketing-provider/universe.md): Connect Cymbal to Universe
- [VenuePilot](https://docs.cymbal.co/help/setting-up-cymbal/connect-a-ticketing-provider/venuepilot.md): Connect Cymbal to VenuePulot
- [Vivenu](https://docs.cymbal.co/help/setting-up-cymbal/connect-a-ticketing-provider/vivenu.md): Connect Cymbal to Vivenu
- [Other](https://docs.cymbal.co/help/setting-up-cymbal/connect-a-ticketing-provider/other.md): Connect Cymbal to your ticketing provider
- [Domain Setup (DNS)](https://docs.cymbal.co/help/setting-up-cymbal/domain-setup-dns.md)
- [Adding DNS records](https://docs.cymbal.co/help/setting-up-cymbal/domain-setup-dns/adding-dns-records.md): This page will show you how to connect your email, domain, and link shortener in Cymbal
- [Custom link shortener](https://docs.cymbal.co/help/setting-up-cymbal/domain-setup-dns/custom-link-shortener.md): This page shows you how to setup a custom link shortener and the benefits of doing so
- [Email Setup](https://docs.cymbal.co/help/setting-up-cymbal/email-setup.md)
- [Setting up a custom email address](https://docs.cymbal.co/help/setting-up-cymbal/email-setup/setting-up-a-custom-email-address.md): This page will show you how to setup a custom email address
- [Custom email warmup](https://docs.cymbal.co/help/setting-up-cymbal/email-setup/custom-email-warmup.md): This page will show you how to warmup your email to ensure high deliverability and open rates
- [SMS Setup](https://docs.cymbal.co/help/setting-up-cymbal/sms-setup.md)
- [Phone number registration](https://docs.cymbal.co/help/setting-up-cymbal/sms-setup/phone-number-registration.md): This page shows you how to register a phone number in cymbal
- [Ads Setup](https://docs.cymbal.co/help/setting-up-cymbal/ads-setup.md)
- [Connecting Meta Ads](https://docs.cymbal.co/help/setting-up-cymbal/ads-setup/connecting-meta-ads.md): This page shows you how to connect your Meta Ads account to Cymbal
- [Meta Ads Syncing](https://docs.cymbal.co/help/setting-up-cymbal/ads-setup/meta-ads-syncing.md)
- [Adding Meta Pixel](https://docs.cymbal.co/help/setting-up-cymbal/ads-setup/adding-meta-pixel.md): This page shows you how to set up your Meta pixel for each ticketer
- [Contacts](https://docs.cymbal.co/help/contacts.md)
- [Uploading Contacts](https://docs.cymbal.co/help/contacts/uploading-contacts.md): This page shows you how to upload contacts into Cymbal to increase your audience
- [Uploading unsubscribed contacts](https://docs.cymbal.co/help/contacts/uploading-unsubscribed-contacts.md): This page shows you how to upload unsubscribed contacts to ensure compliance
- [Suppressing Contacts](https://docs.cymbal.co/help/contacts/suppressing-contacts.md): This page shows you how to suppress contacts who aren't engaging in order to reduce your bill
- [How to unsuppress contacts manually](https://docs.cymbal.co/help/contacts/suppressing-contacts/how-to-unsuppress-contacts-manually.md): This page will show you how to unsupress contacts manually
- [Contact Rating System](https://docs.cymbal.co/help/contacts/contact-rating-system.md): This page describes our contact rating system and how we value each star rating
- [Auto Supressing Contacts](https://docs.cymbal.co/help/contacts/auto-supressing-contacts.md): This page shows you how to  Auto Suppress contacts and the benefits of doing so
- [Events](https://docs.cymbal.co/help/events.md)
- [How events are synced with my ticketer?](https://docs.cymbal.co/help/events/how-events-are-synced-with-my-ticketer.md): This page describes how events will populate in your home tab from your ticketer
- [Adding external events](https://docs.cymbal.co/help/events/adding-external-events.md): This page talks about adding external events to your Cymbal account
- [Uploading orders](https://docs.cymbal.co/help/events/uploading-orders.md): This page shows how to manually upload orders to your events and the correct format to do so
- [Email](https://docs.cymbal.co/help/email.md)
- [How to create an email template](https://docs.cymbal.co/help/email/how-to-create-an-email-template.md): This page shows you how to design a new email template in Cymbal
- [How to import HTML designs](https://docs.cymbal.co/help/email/how-to-import-html-designs.md): This page shows you how to import HTML designs in to your Cymbal email editor
- [Email Automations](https://docs.cymbal.co/help/email/email-automations.md): This page will go through how to setup preset and custom email automations
- [Abandon Cart Automation](https://docs.cymbal.co/help/email/email-automations/abandon-cart-automation.md): This automation triggers when a potential customer leaves tickets in their carts and exists the checkout process
- [Eventim Abandon Cart Automation](https://docs.cymbal.co/help/email/email-automations/eventim-abandon-cart-automation.md): This page shows you how to enable the abandon cart automation for Eventim clients
- [Email Best Practices](https://docs.cymbal.co/help/email/email-best-practices.md): This page will show you email best best practices to help improve open rates and conversions
- [How Revenue Attribution works for Email](https://docs.cymbal.co/help/email/how-revenue-attribution-works-for-email.md): This page describes how Cymbal calculates revenue attribution for email
- [Troubleshooting](https://docs.cymbal.co/help/email/troubleshooting.md)
- [How to fix "Total contacts have decreased"](https://docs.cymbal.co/help/email/troubleshooting/how-to-fix-total-contacts-have-decreased.md): If you are seeing less contacts in your email recipients than you were used to seeing, please review the troubleshooting steps below
- [SMS](https://docs.cymbal.co/help/sms.md)
- [SMS Best Practices](https://docs.cymbal.co/help/sms/sms-best-practices.md)
- [How to launch an effective SMS campaign](https://docs.cymbal.co/help/sms/sms-best-practices/how-to-launch-an-effective-sms-campaign.md)
- [Why include your Sender ID](https://docs.cymbal.co/help/sms/sms-best-practices/why-include-your-sender-id.md): This page describes why including your sender ID is key for SMS blasts
- [Why include "Reply STOP to opt-out"](https://docs.cymbal.co/help/sms/sms-best-practices/why-include-reply-stop-to-opt-out.md): This page describes why including opt out langauge is key for SMS blasts
- [SMS Automations](https://docs.cymbal.co/help/sms/sms-automations.md): This page talks about how to setup SMS automations and best practices
- [SMS Keyword Automations](https://docs.cymbal.co/help/sms/sms-automations/sms-keyword-automations.md): This page shows you how to use the keyword automation function for SMS
- [Keyword Autofill](https://docs.cymbal.co/help/sms/sms-automations/sms-keyword-automations/keyword-autofill.md): This page shows you how to setup a QR code so that people can scan it and it will autofill their messages with the desired keyword
- [Reply Forwarding](https://docs.cymbal.co/help/sms/reply-forwarding.md): This page will show you how to setup reply forwarding in Cymbal
- [How Revenue Attribution works for SMS](https://docs.cymbal.co/help/sms/how-revenue-attribution-works-for-sms.md): This page describes how Cymbal calculates revenue attribution for SMS
- [Carrier rate limiting on SMS campaigns](https://docs.cymbal.co/help/sms/carrier-rate-limiting-on-sms-campaigns.md): This page describes why carrier rate limiting happens and how to reduce it
- [Troubleshooting](https://docs.cymbal.co/help/sms/troubleshooting.md)
- [How to fix "Total contacts have decreased"](https://docs.cymbal.co/help/sms/troubleshooting/how-to-fix-total-contacts-have-decreased.md): If you are seeing less contacts in your text recipients than you were used to seeing, please review the troubleshooting steps below
- [Ads](https://docs.cymbal.co/help/ads.md)
- [Creating Meta ads campaign](https://docs.cymbal.co/help/ads/creating-meta-ads-campaign.md): This page shows you how to create a Meta Ads campaign in Cymbal
- [Meta Ads targeting](https://docs.cymbal.co/help/ads/creating-meta-ads-campaign/meta-ads-targeting.md): This page shows you the different targeting capabilities Cymbal offers to create an effective ad campaign
- [Ticket Sales vs Awareness](https://docs.cymbal.co/help/ads/creating-meta-ads-campaign/ticket-sales-vs-awareness.md): When creating an ad campaign in Cymbal you are given an option between
- [Carousel Ads](https://docs.cymbal.co/help/ads/creating-meta-ads-campaign/carousel-ads.md): This page shows you how to create carousel ads and when to use them
- [How to run Ads as the Artist](https://docs.cymbal.co/help/ads/creating-meta-ads-campaign/how-to-run-ads-as-the-artist.md): This page shows you how to run dark ads from Cymbals ads platform
- [Adjusting Creatives and Placements](https://docs.cymbal.co/help/ads/creating-meta-ads-campaign/adjusting-creatives-and-placements.md): This page shows you how to adjust the creatives across different placements in Cymbal
- [Lookalike Audiences](https://docs.cymbal.co/help/ads/lookalike-audiences.md): This page shows what lookalike audiences are and their impact to your campaigns
- [Troubleshooting](https://docs.cymbal.co/help/ads/troubleshooting.md)
- [How to fix "Stuck on Loading Screen"](https://docs.cymbal.co/help/ads/troubleshooting/how-to-fix-stuck-on-loading-screen.md): If you are not seeing the Meta Ads pop-up when connecting your ad account, please review the troubleshooting steps below.
- [How to Fix Missing Facebook pages](https://docs.cymbal.co/help/ads/troubleshooting/how-to-fix-missing-facebook-pages.md): If you would like to run an ad under a different Facebook page or Instagram account but are not seeing it in Cymbal, please review the troubleshooting steps below.
- [How to Fix “Your Business Has Access to No Ad Accounts”](https://docs.cymbal.co/help/ads/troubleshooting/how-to-fix-your-business-has-access-to-no-ad-accounts.md)
- [How to Fix "Your Meta Ad Account Has Disconnected"](https://docs.cymbal.co/help/ads/troubleshooting/how-to-fix-your-meta-ad-account-has-disconnected.md)
- [Segmentation](https://docs.cymbal.co/help/segmentation.md)
- [Tags](https://docs.cymbal.co/help/segmentation/tags.md)
- [Adding new tags](https://docs.cymbal.co/help/segmentation/tags/adding-new-tags.md): This page shows you how to add new tags and better segment your audience
- [Adding tags to events](https://docs.cymbal.co/help/segmentation/tags/adding-tags-to-events.md)
- [Event auto tagging](https://docs.cymbal.co/help/segmentation/tags/event-auto-tagging.md): This page shows you how to auto tag events in order to increase ease of use and segmentation
- [Audiences](https://docs.cymbal.co/help/segmentation/audiences.md): This page goes over how to create audiences and how audiences can be used for effective marketing
- [How to use the targeting modal](https://docs.cymbal.co/help/segmentation/how-to-use-the-targeting-modal.md): This page goes over how to use the targeting modal for better segmentation capabilities
- [Genres](https://docs.cymbal.co/help/segmentation/genres.md): This page shows all of our currently available genres you can use for segmentation
- [Attributes](https://docs.cymbal.co/help/segmentation/attributes.md): This page describes how to tag contacts with unique identifiers to use for transactional, promotional, or marketing purposes.
- [Landing Pages and Forms](https://docs.cymbal.co/help/landing-pages-and-forms.md)
- [Building a Page](https://docs.cymbal.co/help/landing-pages-and-forms/building-a-page.md): This page shows you how to build, design, and launch a page in Cymbal
- [Building a Form](https://docs.cymbal.co/help/landing-pages-and-forms/building-a-form.md): This page shows you how to build, design, and launch a form in Cymbal
- [Editing Form Compliance Text](https://docs.cymbal.co/help/landing-pages-and-forms/editing-form-compliance-text.md): This page shows you how to edit the compliance text at the base of a Cymbal form
- [Embedded subscribe form](https://docs.cymbal.co/help/landing-pages-and-forms/embedded-subscribe-form.md): Cymbal makes it easy to create and embed a custom subscribe form on your website — perfect for collecting emails, phone numbers, and growing your audience directly from your site.
- [Adding/Removing Meta Pixel from Forms](https://docs.cymbal.co/help/landing-pages-and-forms/adding-removing-meta-pixel-from-forms.md): This page shows you how to add or remove meta ad pixels from pages & forms in Cymbal
- [Pricing](https://docs.cymbal.co/help/pricing.md)
- [Starter & Premium pricing](https://docs.cymbal.co/help/pricing/starter-and-premium-pricing.md): This page describes Cymbal's pricing structure and how to decrease your bill
- [SMS pricing](https://docs.cymbal.co/help/pricing/sms-pricing.md): This page describes how Cymbal prices SMS
- [Ads Pricing](https://docs.cymbal.co/help/pricing/ads-pricing.md): This page describes how Cymbal prices the Ads product
- [Support](https://docs.cymbal.co/help/support.md): Cymbal offers free support for all customers.  Feel free to use the links below or reach out to your account manager.  You can expect a response within 1-2 business days.
- [Privacy](https://docs.cymbal.co/help/privacy.md): This page describes how Cymbal uses and protects your data
- [Partners API](https://docs.cymbal.co/help/partners.md): Cymbal provides multiple REST API endpoints for uploading an organization's events, orders, and contacts.
- [Why Cymbal?](https://docs.cymbal.co/help/why-cymbal.md): This page explains why Cymbal is the best CRM, and marketing automation platform for live events