> For the complete documentation index, see [llms.txt](https://docs.cymbal.co/help/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.cymbal.co/help/setting-up-cymbal/connect-a-ticketing-provider/etix.md).

# Etix

Connect Cymbal to Etix

Connect Etix by setting user permissions in Etix, then signing in to Etix from Cymbal. You can also collect SMS subscribers in the Etix checkout.

## Set user permissions in Etix

{% stepper %}
{% step %}
Open the [Etix Client Console](https://boxoffice.etix.com/).
{% endstep %}

{% step %}
Open your venue dashboard, then go to **Manage** → **Users** → **Manage Permission**.
{% endstep %}

{% step %}
Select **Edit Permission** for your user.
{% endstep %}

{% step %}
Make sure all of the following are selected:

* **Order Service:** View Order Notes, View Order Details
* **Admin:** Venue Details, Performance Details
* **Accounting:** Guest List, Order Details Report
* **Miscellaneous:** Admin Customer
  {% endstep %}

{% step %}
Go to **Manage** → **Users** → **Manage Permission** → **Manage User Organization Permission**.
{% endstep %}

{% step %}
Select **Edit Permission** for your user.
{% endstep %}

{% step %}
Make sure all of the following are selected:

* **Order Service:** View Order Details, View Subscription Details
  {% endstep %}
  {% endstepper %}

## Connect Etix to Cymbal

{% stepper %}
{% step %}
In Cymbal, go to **Settings** → [**Integrations**](https://manager.cymbal.co/settings/integrations).
{% endstep %}

{% step %}
Select **Connect with a ticketer**, choose **Etix**, and select **Get started** in the pop-up.
{% endstep %}

{% step %}
Sign in to your Etix account. Once you're signed in, Cymbal is connected to Etix.
{% endstep %}
{% endstepper %}

{% hint style="info" %}
Etix expires the connection every 90 days, so you'll need to repeat these steps to reconnect. Both Etix and Cymbal send you a reminder email when it's time.
{% endhint %}

## Collect SMS subscribers at checkout

Cymbal can automatically collect SMS subscribers in the Etix checkout flow. To turn this on, update your Customer Opt In settings in Etix.

{% stepper %}
{% step %}
Open the [Etix Client Console](https://boxoffice.etix.com/).
{% endstep %}

{% step %}
Go to Online **Settings** → **Customer Opt In**.
{% endstep %}

{% step %}
Select the **SMS Customer Opt In** tab.
{% endstep %}

{% step %}
Turn on **Enable Venue Opt In**.
{% endstep %}

{% step %}
To stay TCPA compliant, make sure **Enable Opt In By Default** is unchecked.
{% endstep %}
{% endstepper %}

## Related

* [Connect a ticketing provider](https://docs.cymbal.co/help/setting-up-cymbal/connect-a-ticketing-provider)
* [How are Events Synced with my Ticketer?](https://docs.cymbal.co/help/events/how-are-events-synced-with-my-ticketer)