> For the complete documentation index, see [llms.txt](https://docs.cymbal.co/help/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.cymbal.co/help/setting-up-cymbal/connect-a-ticketing-provider/etix.md).

# Etix

### Setting user permissions in Etix

1. Open the [Etix Client Console](https://boxoffice.etix.com/)
2. Open up your venue dashboard then goto: **Manage** -> **Users** -> **Manage Permission**
3. Click **Edit Permission** for your user
4. Ensure all of the following are selected:

*Order Service*

* [x] View Order Notes
* [x] View Order Details

*Admin*

* [x] Venue Details
* [x] Performance Details

*Accounting*

* [x] Guest List
* [x] Order Details Report

*Miscellaneous*

* [x] Admin Customer

5. Goto **Manage** -> **Users** -> **Manage Permission** -> **Manage User Organization Permission**.
6. Click **Edit Permission** for your user
7. Ensure all of the following are selected:

*Order Service*

* [x] View Order Details
* [x] View Subscription Details

***

### Connecting Etix to Cymbal

1. Within Cymbal, head over to **Settings** -> [**Integrations**](https://manager.cymbal.co/settings/integrations)
2. Click **Connect with a ticketer**, select Etix, and on the popup screen, click on **Get started**
3. Sign into your Etix account. Once signed in, Cymbal is now connected to your Etix account.

<figure><img src="/files/09f4Xf4VWPiprKL6IQRK" alt=""><figcaption></figcaption></figure>

4. This process will need to be repeated every 90 days because Etix expires the connection.  You will receive a reminder email from both Etix and Cymbal when you need to reconnect.

***

### Collecting SMS subscribers at checkout

Cymbal can automatically collect SMS subscribers within the Etix checkout flow.  This requires updating your Customer Opt-In settings within Etix.

<figure><img src="/files/XlcVLO7V9BFnxQb3dMs3" alt=""><figcaption></figcaption></figure>

1. Open the [Etix Client Console](https://boxoffice.etix.com/)
2. Go to Online **Settings** -> **Customer Opt In**.
3. Click the **SMS Customer Opt In** tab.
4. Flip on **Enable Venue Opt In**.
5. In order to be TCPA compliant, make sure that **Enable Opt In By Default** is unchecked.