Universe

Connect Cymbal to Universe

Connect Cymbal to Universe

1. Head over to Settings -> Integrations

   
2. Click Connect with a ticketer, select Universe, and on the popup screen, click on Get started

   

3. Log into your Universe account. Once signed in, Cymbal is now connected to your Universe account.

   

Collecting SMS and Email subscribers at checkout

Cymbal can automatically collect SMS and email subscribers during checkout. This requires adding custom checkout questions for phone number and email preferences.

To collect phone numbers:

1. In your Event Editor, click Checkout Questions.

2. Click Add a Question.

3. Select Phone Number.

4. Under Label Title, add this message:

By providing your phone number, you agree to receive text messages about upcoming events from [organization name]. STOP to stop. Msg & data rates apply.

1. Toggle on Only collect once per order.

To collect email subscribers:

1. In your Event Editor, click Checkout Questions.

2. Click Add a Question.

3. Select Checkbox (Single, not multiple).

4. Under Label Title, add one of the following options:

   • Default - implied opt-in (Recommend): Don't send me emails about upcoming shows at [organization name]. If the box is unchecked, the attendee is opted in by default.

   • Strict opt-in (explicit consent): Send me emails about upcoming shows at [organization name]. Attendees will only be opted in if they check the box.