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Reply Forwarding

This page will show you how to setup reply forwarding in Cymbal

The purpose of reply forwarding is to see what messages you customers have texted in. You can then view these messages in your assigned email account.

  1. Select Settingsarrow-up-right

  1. Select Marketingarrow-up-right

  1. Select "Forward replies to" then enter the corresponding email address that youd like SMS replys to go to.

An example of what this may look like is as follows:

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