> For the complete documentation index, see [llms.txt](https://docs.cymbal.co/help/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.cymbal.co/help/sms/reply-forwarding.md).

# Reply Forwarding

The purpose of reply forwarding is to see what messages you customers have texted in. You can then view these messages in your assigned email account.

1. Select [Settings](https://manager.cymbal.co/settings/organization) 

<figure><img src="/files/Kcl5ZOtRIKas2pTakKPw" alt=""><figcaption></figcaption></figure>

2. Select [Marketing](https://manager.cymbal.co/settings/marketing)

<figure><img src="/files/5ITcOJnjqztkDZgBFzRL" alt=""><figcaption></figcaption></figure>

3. Select "Forward replies to" then enter the corresponding email address that youd like SMS replys to go to.

<figure><img src="/files/0ivVjZRUB5OZBjaD4kCF" alt=""><figcaption></figcaption></figure>

<figure><img src="/files/LfDAYjFi33WEWw53vEgf" alt=""><figcaption></figcaption></figure>

> An example of what this may look like is as follows:

<figure><img src="/files/Lmkz6o9aBl4g8DQBIpsU" alt=""><figcaption></figcaption></figure>


---

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