# Reply Forwarding

The purpose of reply forwarding is to see what messages you customers have texted in. You can then view these messages in your assigned email account.

1. Select [Settings](https://manager.cymbal.co/settings/organization) 

<figure><img src="https://3106879467-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FoQT7U7QQ2l3wKMDKfZ0M%2Fuploads%2F9iTWmsCfM38E0TVs2a2L%2FScreenshot%202026-03-05%20at%2012.10.38%E2%80%AFPM.png?alt=media&#x26;token=8a41772a-0c0c-41f7-8ad5-9bf63ca457c5" alt=""><figcaption></figcaption></figure>

2. Select [Marketing](https://manager.cymbal.co/settings/marketing)

<figure><img src="https://3106879467-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FoQT7U7QQ2l3wKMDKfZ0M%2Fuploads%2FMnxeBMw44Zz5MdSEOiCl%2FScreenshot%202026-03-05%20at%2012.12.11%E2%80%AFPM.png?alt=media&#x26;token=bfa197ee-5cd5-4d9b-90e7-05f6b2c7795e" alt=""><figcaption></figcaption></figure>

3. Select "Forward replies to" then enter the corresponding email address that youd like SMS replys to go to.

<figure><img src="https://3106879467-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FoQT7U7QQ2l3wKMDKfZ0M%2Fuploads%2FuD78uE70hSc4Mw2NDqu1%2FScreenshot%202026-03-05%20at%2012.13.29%E2%80%AFPM.png?alt=media&#x26;token=c6d8967c-624b-4129-b108-e7b85e6a4154" alt=""><figcaption></figcaption></figure>

<figure><img src="https://3106879467-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FoQT7U7QQ2l3wKMDKfZ0M%2Fuploads%2FYxONwDx33qtQJr4UaNJi%2FScreenshot%202026-03-05%20at%2012.15.03%E2%80%AFPM.png?alt=media&#x26;token=8874849b-1ef6-4d89-95bf-ce03bcbfd342" alt=""><figcaption></figcaption></figure>

> An example of what this may look like is as follows:

<figure><img src="https://3106879467-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FoQT7U7QQ2l3wKMDKfZ0M%2Fuploads%2Fjwjx2uAB6XqmocR8PSvz%2FScreenshot%202026-03-05%20at%2012.20.41%E2%80%AFPM.png?alt=media&#x26;token=aa8838e2-a6bf-4a10-adfe-b0d185e172a9" alt=""><figcaption></figcaption></figure>