# Reply Forwarding

The purpose of reply forwarding is to see what messages you customers have texted in. You can then view these messages in your assigned email account.

1. Select [Settings](https://manager.cymbal.co/settings/organization) 

<figure><img src="/files/Kcl5ZOtRIKas2pTakKPw" alt=""><figcaption></figcaption></figure>

2. Select [Marketing](https://manager.cymbal.co/settings/marketing)

<figure><img src="/files/5ITcOJnjqztkDZgBFzRL" alt=""><figcaption></figcaption></figure>

3. Select "Forward replies to" then enter the corresponding email address that youd like SMS replys to go to.

<figure><img src="/files/0ivVjZRUB5OZBjaD4kCF" alt=""><figcaption></figcaption></figure>

<figure><img src="/files/LfDAYjFi33WEWw53vEgf" alt=""><figcaption></figcaption></figure>

> An example of what this may look like is as follows:

<figure><img src="/files/Lmkz6o9aBl4g8DQBIpsU" alt=""><figcaption></figcaption></figure>


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# Agent Instructions: Querying This Documentation

If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question.

Perform an HTTP GET request on the current page URL with the `ask` query parameter:

```
GET https://docs.cymbal.co/help/sms/reply-forwarding.md?ask=<question>
```

The question should be specific, self-contained, and written in natural language.
The response will contain a direct answer to the question and relevant excerpts and sources from the documentation.

Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.