> For the complete documentation index, see [llms.txt](https://docs.cymbal.co/help/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.cymbal.co/help/support.md).

# Support

How to get help on Starter vs Premium, including response expectations.

Cymbal offers free support for all customers. Use the links below, email us, or reach out to your account manager.

## Response expectations

| Plan        | Support                                                                |
| ----------- | ---------------------------------------------------------------------- |
| **Starter** | **24/7** customer support                                              |
| **Premium** | Dedicated customer success manager (typically under 24 business hours) |

## Contact

* Support page: <https://cymbal.co/help>
* Support email: <hello@cymbal.co>