Inbox (two-way SMS)

Use Inbox to read and reply to fan SMS messages in Manager when your org has a phone number.

Inbox is Cymbal's two-way SMS thread view. Fans text your Cymbal number; your team reads the conversation and replies from Manager.

When does Inbox appear? The Inbox tab shows in the sidebar only after your organization has at least one phone number provisioned. Until then, finish Phone Number Registration.

How to open Inbox

1

Go to Inbox in the Manager sidebar.

2

Choose a conversation to open the contact's SMS thread.

How to reply to a fan

1

Open a thread in Inbox.

2

Read the incoming SMS messages for that contact.

3

Type your reply in the reply input and send.

Replies go out from your organization's Cymbal SMS number. Keep replies short and compliant; fans can still text STOP to opt out.

Forward replies to email (optional)

If you prefer to watch inbound SMS in email as well as Inbox, configure forward replies to email under Settings → Text (Owners only).

Older Help screenshots may say Settings → Marketing. That tab was split: phone numbers, reply forwarding, and SMS usage now live under Settings → Text.

Full steps: Reply Forwarding.

Inbox vs Welcome SMS vs keywords

Need	Use
Automatic first text on SMS opt-in	Welcome SMS
Auto-reply to a keyword	SMS Keyword Automations
Human reply to a fan	Inbox (this page)
Email copy of inbound texts	Reply Forwarding

Related

• Welcome SMS

• SMS usage metrics

• SMS Setup

• Carrier rate limiting on SMS campaigns