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How to Launch an Effective SMS Campaign

Tips for writing, timing, and designing text campaigns that get fans to act.

Write your message

  • Lead with your brand. Start the text with your brand name, for example: [BRAND]: Tickets are LIVE!

  • Use one clear link. Include a single branded, trackable URL, such as one from your custom link shortener.

  • Personalize it. Including the recipient's first name increases click-through rate by 19%. Type / in the text box to add dynamic data like first name.

Send at the right time

Event-related texts perform differently than standard retail texts.

  • Lunch break (12:00 PM – 1:30 PM): high engagement for entertainment and nightlife.

  • Post-commute (10:00 AM – 11:00 AM): another solid time to send.

  • Avoid Monday mornings. Engagement is low.

Get creative

SMS limits the type of content you can include, but there are still creative ways to engage your audience. For example, use a GIF to create video-like content in the message, or add a link at the bottom to generate a clean image preview.

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