> For the complete documentation index, see [llms.txt](https://docs.cymbal.co/help/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.cymbal.co/help/text/text-settings/sms-usage-metrics.md).

# Text usage metrics

Review daily SMS and MMS segment usage and cost in Settings → Text, and download a CSV.

Owners can review **daily outbound SMS/MMS usage and cost** for the organization under **Settings → Text**, and download a CSV for billing or finance review.

{% hint style="info" %}
**Who can see this?** **Owners** only. Limited members do not get org Text settings — see [Owner vs Limited roles](https://docs.cymbal.co/help/account-settings/owner-vs-limited-roles).
{% endhint %}

## How to open SMS usage

{% stepper %}
{% step %}
Go to [Settings → Text](https://manager.cymbal.co/settings/text).
{% endstep %}

{% step %}
Find the **SMS usage** table on the same page as organization phone numbers and reply forwarding.
{% endstep %}
{% endstepper %}

## What the table shows

Each row is a **calendar day** of outbound usage. Columns include:

| Column group     | What's included                    |
| ---------------- | ---------------------------------- |
| Date             | Day of usage                       |
| US/CA SMS        | Segments + cost                    |
| Non-US/CA SMS    | Segments + cost                    |
| SMS carrier fees | Carrier fee total for SMS          |
| MMS              | Segments + cost + MMS carrier fees |
| Total            | Total text cost for the day        |

Use **Load more** to pull earlier months (the table loads prior calendar-month chunks).

## How to download a CSV

{% stepper %}
{% step %}
On [Settings → Text](https://manager.cymbal.co/settings/text), open the download control for SMS usage.
{% endstep %}

{% step %}
Confirm the download and save the CSV.
{% endstep %}
{% endstepper %}

Typical CSV fields include date, segment/cost/fee columns, and a total text cost field.

## Tips

* Segment counts follow Cymbal SMS pricing rules (encoding and emoji can change segment length) — see [SMS pricing](https://docs.cymbal.co/help/pricing/sms-pricing).
* Usage metrics are for **outbound** SMS/MMS billed through Cymbal; they complement campaign-level analytics on the Texts hub.
* Phone number setup and reply forwarding live on the same **Text** settings page.

## Related

* [SMS pricing](https://docs.cymbal.co/help/pricing/sms-pricing)
* [Reply Forwarding](https://docs.cymbal.co/help/sms/reply-forwarding)
* [Phone Number Registration](https://docs.cymbal.co/help/setting-up-cymbal/sms-setup/phone-number-registration)
* [Inbox (two-way SMS)](https://docs.cymbal.co/help/sms/inbox-two-way-sms)