How to Fix “Your Business Has Access to No Ad Accounts”

Why You’re Seeing

“Your business has access to no ad accounts”

This message means that the Meta Business Manager you selected does not currently have any ad accounts connected to it, or your user does not have permission to access them.

To run ads, your Business Manager must have at least one ad account, and your user must have access to it.

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What Meta Requires (High Level)

According to Meta, ad accounts live inside Business Manager. A Business Manager can only run ads if one of the following is true:

• An ad account already exists in the Business Manager

• An existing ad account has been added to the Business Manager

• A new ad account is created inside the Business Manager

• Your user has been granted access to an ad account

If none of those are true, Meta will show this message.

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How to Fix This (Step by Step)

Option 1: Create a New Ad Account

Use this option if your business does not already have an ad account.

1. Go to Meta Business Settings

2. Select Accounts → Ad accounts

3. Click Add

4. Choose Create a new ad account

5. Enter:

   • Ad account name

   • Time zone

   • Currency

6. Assign:

   • Your Business Manager

   • Your user (with Admin access)

Once created, return to Cymbal and refresh the connection.

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Option 2: Add an Existing Ad Account

Use this option if an ad account already exists elsewhere.

1. Go to Meta Business Settings

2. Select Accounts → Ad accounts

3. Click Add

4. Choose Add an ad account

5. Enter the Ad Account ID

6. Confirm ownership or access

⚠️ Note: You must be an admin on the ad account to add it.

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Option 3: Request Access to an Ad Account

Use this if another person or organization owns the ad account.

1. Go to Meta Business Settings

2. Select Accounts → Ad accounts

3. Click Add

4. Choose Request access to an ad account

5. Enter the Ad Account ID

6. Ask the owner to approve the request

After approval, return to Cymbal and try again.

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Option 4: Check Your Permissions

Even if an ad account exists, you may not have access.

Make sure:

• You are added to the Business Manager

• You have access to the ad account

• Your role includes Ad account admin or equivalent permissions

Permissions are managed under: Business Settings → Users → People

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Common Reasons This Happens

• The Business Manager was created but no ad account was ever set up

• The ad account exists under a different Business Manager

• Your user was added to the Business Manager but not to the ad account

• You selected the wrong Business Manager during setup

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After You Fix It

Once at least one ad account is available:

1. Return to Cymbal

2. Refresh the Meta connection

3. Select the ad account when prompted

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Learn more from Meta:

Add an Ad Account to Your Business Portfolio https://www.facebook.com/business/help/915885887059947?locale=en_GB This article explains how to add an existing ad account to your Business Manager and assign access so it appears in your account assets.