How to launch an effective SMS campaign

Message Crafting Best Practices

  • Lead with the Brand: Start the text with your brand name: [BRAND]: Tickets are LIVE!

  • The Power of the CTA: Use one clear, branded, and trackable URL like the custom URL link shortener within Cymbal!

  • Personalization: Including the recipient's first name increases CTR (Click-Through Rate) by 19%. You can do this with Cymbals dynamic data feature. Just click (/) in the text box and it will populate with dynamic naming functions.

Timing: The "Power Hours" for Events

Data shows that event-related texts perform differently than standard retail.

  • The "Lunch Break" (12:00 PM – 1:30 PM): High engagement for entertainment and nightlife.

  • The "Post-Commute" time frame is also a solid time to send SMS blasts. Between 10am-11am is recommended.

  • Avoid: Monday mornings (low mood)

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