Etix

Connect Cymbal to Etix

Setting user permissions in Etix

1. Open the Etix Client Console: https://boxoffice.etix.com

2. Open up your venue dashboard then goto: Manage -> Users -> Manage Permission

3. Click Edit Permission for your user.

4. Ensure all of the following are selected:

Order Service

• View Subscription Details

• View Order Notes

• View Order Details

Admin

• Venue Details

• Performance Details

Accounting

• Guest List

• Order Details Report

Miscellaneous

• Admin Customer

1. Goto Manage -> Users -> Manage Permission -> Manage User Organization Permission.

2. Click Edit Permission for your user.

3. Ensure all of the following are selected:

Order Service

• View Order Details

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Connecting Etix to Cymbal

1. Within Cymbal, head over to Settings -> Integrations: https://manager.cymbal.co/settings/integrations

2. Click Connect with a ticketer, select Etix, and on the popup screen, click on Get started

3. Sign into your Etix account. Once signed in, Cymbal is now connected to your Etix account.

1. This process will need to be repeated every 90 days because Etix expires the connection. You will receive a reminder email from both Etix and Cymbal when you need to reconnect.

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Collecting SMS subscribers at checkout

Cymbal can automatically collect SMS subscribers within the Etix checkout flow. This requires updating your Customer Opt-In settings within Etix.

1. Open the Etix Client Console: https://boxoffice.etix.com

2. Goto Online Settings -> Customer Opt In.

3. Click the SMS Customer Opt In tab.

4. Flip on Enable Venue Opt In.

5. You can also check Enable Opt In By Default in order to opt in subscribers by default.