Adding DNS records

To connect your domain to Cymbal and enable custom email addresses or domains, you need to add DNS records to your DNS provider. Follow these simple steps to complete the setup:

Step 1: Log In to Your DNS Provider

  1. Log in to your DNS provider's website. This is typically where you purchased your domain (e.g., GoDaddy, Namecheap, Google Domains, Cloudflare, or others).

  2. Navigate to the DNS Settings or Manage DNS section for your domain.

Step 2: Add DNS Records

You will see a list of DNS records in Cymbal's settings that you need to add. Below is a guide for each type of record:

A) Adding CNAME Records

  1. Locate the option to add a new record (look for an “Add” or “Create” button).

  2. For each CNAME record provided by Cymbal:

    • Set the Type to CNAME.

    • Copy the Name (e.g., _domainkey.mail, www) and paste it into the Name/Host field.

    • Copy the Value/Data and paste it into the Target/Points to field.

    • Save the record.

B) Adding MX Records

  1. Add a new MX record:

    • Set the Type to MX.

    • Copy the Name/Host (e.g., em.mail) and paste it into the field.

    • Enter the Value/Data (e.g., feedback-smtp.us-west-2.amazonses.com) in the target field.

    • Set the Priority to the value provided by Cymbal (e.g., 10).

    • Save the record.

C) Adding TXT Records

  1. Add a new TXT record:

    • Set the Type to TXT.

    • Copy the Name/Host (e.g., _dmarc.mail, em.mail) and paste it into the corresponding field.

    • Copy the Value/Data and paste it into the target field.

    • Save the record.

Step 3: Save and Verify

  1. Double-check that all records match exactly as shown in Cymbal. Any typos can cause the connection to fail.

  2. Save all changes in your DNS provider’s dashboard.

Step 4: Wait for Propagation

DNS changes may take some time to propagate (up to 24–48 hours). Once the records are active, Cymbal will automatically verify your domain.

Common DNS Providers – Quick Links

Here are direct links to guides for adding DNS records with popular providers:

Help - I don't know who is my DNS Provider

You can figure out who your DNS provider is using this tool. Just enter your domain and then look for the Registrar.

Need Help?

If you encounter any issues or need assistance, contact the Cymbal support team here or at [email protected]. We’re here to help!

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